Shipping and Returns
We ship UPS Ground for ALL orders. For overnight shipping, please contact us at 802-254-1330. Patching Plaster is shipped separately (directly from the manufacturer). We typically ship within 3 business days from receipt of your order. UPS does not ship to P.O. Boxes (please provide a street address). Please plan your project accordingly—it takes 5-7 business days for a shipment to reach the west coast from our east coast warehouse.
We ship to Canada, but please note – handling charges, duties and taxes, etc. at the receiver’s end are not included in the cost of your order. Interested to try our product in the UK, Ireland and Australia? Please call 802-254-1330 or email us at firstname.lastname@example.org to arrange for special shipping arrangements.
Order Cancellation Policy:
Orders cancelled before shipping will receive a 100% refund.
Returns and Refunds:
If you ordered in error Big Wally’s Plaster Magic, you may return an unopened kit within 30 days from the date of purchase for a refund minus shipping and a restocking fee of 10%. Ship to: BWA, Inc., 145 Western Avenue, Brattleboro, VT 05301.
If you are returning a partial order of Big Wally’s Plaster Magic we will credit you the price you paid for each component minus shipping and a restocking fee of 20%. Ship to: BWA, Inc., 145 Western Avenue, Brattleboro, VT 05301.If you are not completely satisfied with Big Wally’s Plaster Magic you may return any used and unused containers of material within 30 days from the date of purchase for a refund. Please provide your reason for dissatisfaction in order for us to understand the issue. Ship used and unused material to: BWA, Inc., 145 Western Avenue, Brattleboro, VT 05301.
Your refund will be processed once we have received your return. We will then refund you the cost of the material minus shipping and restocking fees.
Please email us at email@example.com to tell us in advance of your return, or if you have any questions about processing a return.
Damaged and defective items will be replaced at no charge to the buyer; please contact us by email (firstname.lastname@example.org) or phone (802-254-1330, 9am to 5pm EST, Monday through Friday) and someone will assist you.