Big Wally’s Policies and Details:
We accept cash, money order, and credit cards.
Shipping Terms: Our standard method of shipping is UPS Ground (Patching Plaster, Accessory Packs and Remote Sprayers are shipped USPS Priority Mail). We typically ship within business 3 days from receipt of your order. UPS doesn’t ship to P.O. boxes (please provide a street address). Plan your project accordingly—it takes 5-7 business days for a shipment to reach the west coast from our east coast warehouse. We’ll ship FedEx Overnight or UPS Air for an additional charge—please contact us at sales@plastermagic.com or call 802-254-1330 to arrange.
Returns and Refunds: If you are not completely satisfied with Big Wally’s Plaster Magic, or if you ordered this product in error, you may return any unused material within 30 days from the date of purchase for a full refund. Shipping charges are not reimbursed. Return to: Big Wally’s Adhesives, c/o HMF Printing, 46 Rogers Road, Haverhill, MA 01835.
Damaged and defective items will be replaced at no charge to the buyer; please contact us by email (returns@plastermagic.com) or phone (802-254-1330, 9am to 5pm EST) and someone will assist you.
Guarantee: This product was designed to repair plaster that has been applied to wood lath. Before purchasing, double check to be sure you are working with plaster on wood lath. If you are unsure, call us at 802-254-1330 and someone will assist you.
We guarantee positive results if used as directed. We are not responsible for a failed repair due to user error. ALL loose debris must be removed from between the plaster and lath before applying the conditioner and adhesive. Broken plaster keys left between the plaster and lath will not allow the plaster to be pulled back into contact with the lath and a new bond to be reestablished. ALL debris must be removed for your repair to be successful. Please feel free to call us at 802-254-1330 if you need further guidance.
International Customers: We ship to Canada, the UK and Ireland. Please note – handling charges, duties and taxes, etc. at the receiver’s end are not included.
